Using the Help Center

How to create ticket and use Support portal ?

15 views February 2, 2017 February 6, 2017 Chimp Group 0

Chimp Studio have an advanced and secure support portal to handle your queries and issues. Support team is determined to answer in regards to the queries that might arise regarding theme . Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
If you are facing any issue about the theme feel free to contact support team at Chimp Support Portal
. We will answer your queries and resolve your issues there.

Where to find item Purchase code?

How to create a ticket?

Follow following steps before you create a ticket:

  • Follow given Steps before you create a new ticket.
  • You had read knowledge base as well as theme documentation carefully.

Visit Open New Ticket tab to create a new ticket.

We usually respond to support ticket within 24 hours on weekdays, depending on the number of requests in queue. Support request sent during weekends/holidays will be processed on Monday/the next business day.

Note: By default system will allow you open one ticket against single purchase code. You can place your queries in the same ticket your issues will be taken over same priority.